Refund policy
30-Day Free Returns
At impsse, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
We offer free returns with no return fee and no return shipping cost.
Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- In the same condition that you received it
- Unused or lightly inspected
- In its original packaging when possible
- With all included accessories, parts, and manuals
Free Return Shipping
Return shipping is free.
You will not be charged:
- Return shipping fees
- Restocking fees
- Handling fees
- Return processing fees
Once your return request is approved, we will provide return instructions and, when applicable, a prepaid return label.
How to Start a Return
To request a return, contact us at:
Please include:
- Your order number
- Your full name
- The email used to place the order
- A brief reason for the return
- Photos or video if the item arrived damaged or defective
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be issued to your original payment method.
Please allow 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
We will review the issue and help resolve it as quickly as possible.
Exchanges
If you would like an exchange, please contact us at:
Exchanges are subject to product availability.
Non-Returnable Items
For safety and hygiene reasons, we may refuse returns for items that are:
- Heavily used
- Damaged by misuse
- Missing major parts or accessories
- Returned after the 30-day return window
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
If your order has already been processed or shipped, we may not be able to cancel it, but you may still request a return after delivery.
Contact Us
For return or refund questions, contact us at:
Email: support@impsse.shop
impsse
342 Queenstown Road London, SW11 8BW, United Kingdom